Man With A Van Removal Company
Aberdeen

How we calculate the price

Terms & Conditions

PLANNING THE MOVE
Customer is responsible to make sure that all surfaces are secured against possible dirt. We suggest laying some safety material to escape possible affection.
PARKING. Please ensure that we would have access to the closest parking space to enter the premises. An easy option is to put your vehicle on the defined space day before and keep it there until we arrive. The faster the move goes the lower the quote will be.
TRAVELLING TOGETHER. Please update us in advance if you decide to travel with us in a van. We usually do not charge extra for that however, when more than one person is travelling it could be difficult or even impossible to organize extra seat for a customer.

FIXED PRICE EXTRA CHARGES
We usually give an hourly rate for local or short moves and fixed price for longer national removals. Our hourly rate and the quotation can be amended without any prior notification unless secured with the deposit. We operate under the condition that any stable quote given will not include following factors (unless different terms and conditions were agreed in writing between both parties) and depending on circumstances might be charged extra at an appropriate tariff on the next occasions:
-Items not ready for loading
-Use of an elevator or lift
-Dismantling or reassembling units
-Packing or unpacking
-Packing materials, e.g. boxes
-Unplanned waiting time (customer not present at a planned time)
-No parking space close to the entrance of the premises (further than 30 feet)
-Loading or unloading in the specific conditions, e.g. other than main entrance use or other familiar disturbances
-Extra charge involved due to the specifics of the removal, e.g. ferry charge, toll road fee, low emission zone, van clean up charge and other relevant conditions
-Incorrect or missing essential or specific information regarding the move, e.g. super heavy item lifting or other relevant occasions

DEPOSITS AND PAYMENT METHODS
Deposits can be paid by Card or PayPal only. Cash payments are preferable at the end of the move to clear the balance. Other payment methods can take place if prior agreed with the office. Deposit to secure the move should be paid on the same day as original booking took place not later than 8 pm to secure the booking or we hold the right to release it without prior notification.

DEFINITIONS
Our regulations explain the rights, duties and responsibilities of parties to the agreement between Bravada Removals, our partners and the customer. The word used as "you" or "your" means the customer. The word used as "we", "us" or "our" means Bravada Removals representatives. The word used as "partner" or "partners" means the third party company that is directly involved in the move, dealing with transporting and moving goods for a customer. By confirming the reservation with us you agree to the following terms and conditions. These conditions may be changed or made subject to a prior written agreement between the parties.

CROSS-BASED PLATFORM
We are cross-based platform removal company meaning that we define our partnered company to do the removal service arranged throw us. Deposit paid to secure the move represents a fee for our arrangement service only and is not covering any removal costs itself. The total charge for the move should be paid directly to the partnered company by the customer on the completion of the job. If any unpredictable circumstances occur we will try to resolve them with the minimum inconvenience to the customer. As a usual practice, we will investigate the incident and provide our official resolution on the case to both parties involved - the removal partner who did the move and the customer unless alternative solution been offered and all parties agreed on that. We do not take any responsibility for compensations or other reimbursement methods. Responsibility considering any accidents occurred during the move refer to the company who participated physically in the removal or other agreed relative service provided. We will disclose any known information regarding the partner company to the customer only in the condition of serious ground has taken place and a reasonable inquiry has been made.

CUSTOMERS RESPONSIBILITIES
We advise every customer to take care of a parking space as to keep moving process fast and smooth in other case bookings may take longer than planned or expected and as a fact this could lead to a higher total charge.
Customer is also responsible for dismantling items unless it clearly agreed in written form that we are going to get this done on behalf of the customer. All instruments needed for the job done must be provided by the customer.

STARTING YOUR ORDER
Before starting traveling to a customer we will contact you by phone on the day of your booking to make sure you still need our services. No answer will be treated as a booking cancellation.
It's customers responsibility to inform our drivers with the best possible parking space otherwise expecting loading time could be extended due to the lack of possibility to park close to collection address.

LIFTING REQUIREMENTS
Its customer's responsibility to organize a required number of workers to be able to lift the goods. To the connection of Manual Handling Operations Regulations 1992 ( http://www.hse.gov.uk/pUbns/priced/l23.pdf ) we operate on the basis where we have the last word to define how many men needed to carry the item as it depends on the grip, weight, and premises aspects.

TIME CALCULATIONS
We count time used for the order in two ways:
If both addresses belong to the Aberdeen City we count duration from the moment we arrive at the pickup point until the moment we finish unloading the last item on the drop off point.
If one of the addresses is outside of Aberdeen City we apply extra Travel Charge. It consists of travel duration to pick up location and return duration back to City Centre multiplied by the appropriate tariff.
We adjust time every 15min to be as fair as possible for both sides (us and the customer).
Factors that can increase order time 1) peak time 2) weather conditions 3) road works
We care about services safety aspect so we accept official advice from the Department for Transport to take a 15-minute break every two hours on a long journey that counts as a trip time so is paid by a customer.

QUOTE AND TOTAL CHARGE
We are a company operating on a time-based basis unless was agreed overwise in written. It means that you would be charged only for the time used for your order (see TIME CALCULATIONS chapter).
Every hour of work during out of working hours range (from 8:01 pm-7:59 am) is charged extra £5 per hour on top of the main hourly charge.
Extra expenses occur because of the move e.g. toll road charge, ferry charge would be payable by the customer. We don’t usually produce exact quotes however if it happened then the customer must state in the booking that he got a verbal or written confirmation from our company to be charged exact amount for his move and state the amount. Otherwise, we will always presume that it’s a standard booking and charge is counted time-based.

DISTANCE REMOVALS
For any removal service over 50 miles we require that the balance must be cleared on the drop off location. Cash or bank transfer is the preferred payment method. Card or PayPal payments will be charged extra at 3.5% rate of the total amount.

EXTRA SERVICES. ASSEMBLING
As a usual practice, we do not assemble, however, if any specific conditions were agreed for the move then required instruments should be provided by the customer prior to the start of the work unless it was confirmed otherwise. In another case, we might not be able to provide services on this occasion.

AMENDMENTS
The customer has a right to amend his booking once per booking free of charge. Extra booking changing request would be charged at the rate of £10 per request. We hold the right to release the booking if we have serious ground to think that move is not going to happen.

CANCELLATIONS
Deposits are not refundable. EXCLUSIONS. Booking cancellation request received within 2 hours of booking produced.

ACCIDENTS. APPEARANCE OF MISSING, DAMAGED OR BROKEN GOODS
To exclude damage of items, surroundings and to provide secure service we keep the right to decide how many porters needed for the specific job and does the item needs to be dismantled or not. Removal services must be done only with the competence of our staff to get professional results and escape damages or injuries during the move. All concerns about damage made during the removal service must be made directly to the company email - info@bravada.co.uk - not later than 24 hours passed after the removal service was finished.

Main terms and conditions to meet to apply for reimbursement procedure
-24 HOURS REPORT PERIOD. Our main terms for services state that all concerns about any accident took place during the removal service must be reported directly to the company email (info@bravada.co.uk) not later than 24 hours passed after the removal service was finished. It's essential to provide information over email on time to register the accident and track the process. Include as much information as possible as to value the situation accordingly and fairly. Late notifications will not be considered unless you have serious ground for this occasion and can support it with extra evidence (check our main T&C's on our website for further reference).
-DIRECT CLAIM ONLY. We will review only claims made by the initial customer who originally booked and paid for removal services. We are not able to disclose or discuss any information with any other third parties due to security privacy reasons. If you are not an assumed person please refer to the original service consumer and ask him to grant you informal permission to us (email) so we could proceed to deal with your claim.
-PRINCIPLE OF EQUITY. In the event of any other third party was involved in the removal services except the dedicated removals team the total loss or damage will be calculated and split appropriately in between involved parties in the move unless one of the parties confirmed and took entire responsibility for the accident happened.

PROCEDURE FORM FOR MISSING, DAMAGED OR BROKEN PROPERTY
https://form.jotformeu.com/93104361558355


UNPAID INVOICES, MEDIATION, AND THIRD PARTIES INTERVENTION
If the case when we have serious ground to think that customer hasn't paid or will not pay his bill we hold the right to provide all customers personal information to the third party to deal on our behalf.
For any unpaid invoice with the expired deadline on top of the initial unpaid balance adds the statutory interest of 0.3% plus the base rate of 0.2% to the outstanding invoice for every missing day (Late payment of commercial debts act 1998).

FEEDBACK, SUGGESTIONS AND COMPLAINTS
Customer feedback and suggestions can be made in any preferable way. Complaints must be put in written and send to our email - info@bravada.co.uk. It could take up to 5 working days before we will be able to answer the customer.

PAYMENT METHODS
Deposits can be paid by Card, Bank Transfer or PayPal. Cash payments are preferable at the end of the move to clear the balance. Other payment methods can take place if prior agreed with the office. Deposit to secure the move should be paid on the same day as original booking took place not later than 8 pm to secure the booking or we hold the right to release it without prior notification.


CONTACTS
office. 07522 276055
email. info@bravada.co.uk
web. www.bravada.co.uk